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CLM Terms |
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Office Hours: Monday thru Friday 7:00 am to 3:30 pm (CST) Terms: Our terms are NET 30 DAYS on all new and current accounts. Payment in Advance if not current, even if the order is complete or not. Shipments will be held if an account contains invoices over 30 days past due. The account will go on permanent Payment in Advance when there is a history of past dues. Third party collection fees and legal fees must be paid in full before an account can be reopened. Minimum Order: No Order is too small. Prices: All prices are subject to change without notice. Prices reflect single unit cost, except where noted. Freight: Freight will be prepaid and added to your invoice, unless a freight account is provided. Freight charges are part of your invoice and are due accordingly. Freight charges are not discountable. Shipping Account: We will make every effort to utilize your shipping account; however, in some instances, we are unable to follow that protocol. In those instances, we will prepay and add freight to your invoice, which helps reduce chargebacks when your account is unable to be used. In the case of a chargeback, we will send a separate invoice for shipping that will be due at the same time as the invoice for the product and is subject to late fees and any other applicable charges.
Proof Of Delivery: We will provide proof of delivery at your request. The fee for proof of delivery is $15 if the customer received the package, no charge if it was lost in delivery. Be absolutely sure you did not receive the package before calling for proof of delivery. Returns: No item will be accepted for return after 30 days from date of purchase. All returns must be labeled with a return authorization number which can be obtained from our customer service department. Claims for shortage, breakage or any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short. All returns are subject up to a 35% restocking fee. The customer is responsible for all freight charges incurred. Cancellation Charges: Orders may be canceled without charge providing your request is received prior to shipment. If the merchandise has been shipped there will be up to a 35 % restocking fee, plus all freight charges incurred. Please get cancellation conformation to avoid these charges. Other Order Information: We reserve the right to split shipments. We sell on first come first serve basis. Where available, substitutions will be shipped if the product ordered is not available or discontinued. Order Policy: We only sell through distribution. 
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